Appointment Policy
respecting each other's time
Missed Appointments
When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that missed appointments prevent us from catering to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 12 hours in advance, you will be required to pay the full cost of the treatment as booked.
Cancellations
If you are unable to keep your scheduled appointment with us, please contact us by phone at least 12 hours before your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.
Note: We recognize that no one is perfect and some circumstances are out of your control (sudden illness, family emergencies, etc.) so your healthcare provider may make an exception to the above policies on those rare occasions.
